Payment, Refund, and Cancellation Policies

Credit Cards Glen Eyrie is pleased to accept Visa, MasterCard, Discover, and American Express.

Checks Glen Eyrie accepts personal and business checks from banks in the United States with pre-arrangement. A photo ID is requested for all checks presented for payment. Checks are payable to The Navigators.

Individual Overnight Stays All reservations for Individual Overnight Stays require a credit card to guarantee the reservation. Credit Cards are fully authorized at the time of check-in including an additional $100 incidental hold. Cancellations of reservations made prior to 4:00pm on the day before arrival will be made without penalty.  Cancellations made after 4:00pm on the day before arrival will incur a full charge plus taxes. No-Shows will be charged the full cost of all nights of the stay plus taxes. Reservations made at promotional rates may have additional cancellation policies including, but not limited to: prepaid, non-refundable, 7 day change requests, or 48 hour cancellation. Please see the unique policies of each promotion listed on main pages of the website and in the respective confirmation letter for each promotion. Glen Eyrie reserves rooms by type and not specific room numbers. Refunds or cancellations are not offered based on room requests not being able to be accommodated.

Castle Tours, Painting Classes and Hikes All reservations for Castle Tours require a credit card to guarantee the reservation.  Cancellations require a minimum of 24 hours notice before the scheduled start time. No-Shows are not eligible for refunds or rescheduling.

Castle Teas All reservations for Castle Teas require a credit card for payment. No cash or checks will be accepted. Payment will be collected by the server at the end of the scheduled tea. Cancellations require a minimum of 24 hours notice before the scheduled start time to be completed without penalty. No-Shows are not eligible for refunds or rescheduling. 

Glen Eyrie Overnight and Commuter  Programs All reservations for overnight Glen Eyrie Spiritual Retreats, Conferences, Marriage GetAways must be paid in full at the time of reservation. Reservations may be made via phone with a credit card or in person with cash, or credit card. Cancellations made a minimum of 14 calendar days prior to the start date of the program will be fully refunded less a 10% cancellation fee. Cancellations made within 14 days of the start date of the program will be charged a 50% cancellation fee. No changes or cancellations will be allowed within 72 hours of the start date; any such concerns that arise within 72 hours of the start date will cause payment to be forfeited by the guest. No-Shows are not eligible for refunds or rescheduling. Glen Eyrie reserves rooms by type and not specific room numbers. Refunds or cancellations are not offered based on room requests not being able to be accommodated.

Christmas Events – Madrigal Banquet, New Year’s Gala, Christmas Concerts All purchases for Glen Eyrie Christmas Events must be paid in full at the time of reservation. Reservations are non-refundable and non-transferable to any other event or purchase. Reservations are fully transferable to another guest for the same event. Reservations may be made via phone with a credit card or in person with cash, check or a credit card. No-Shows are not eligible for refunds or rescheduling.

Glen Eyrie Special Events, Concerts, Brunches, Theaters All reservations for Glen Eyrie special events must be paid in full at the time of reservation. Reservations may be made via phone with a credit card or in person with cash, or a credit card. Reservations are non-refundable and non-transferable to any other event or purchase. Reservations are fully transferable to another guest for the same event. No-Shows are not eligible for refunds or rescheduling.

Refunds Any and all refunds issued by Glen Eyrie for any and all transactions will be made according to the following policies.

• Cash payments will be refunded via check.
• Check payments will be refunded via check, payable to the person or organization named on the original check presented for payment.
• Credit Card payments will be refunded to the original credit card presented for payment. In the event that the original credit card is closed, Glen Eyrie will still refund the account and the guest will need to contact the credit card company to request a refund.

Glen Eyrie Cancellations – Miscellaneous In the event that Glen Eyrie must cancel an event, a full refund of the reservation, transfer of the reservation to another day or the issue of a gift certificate will occur. In the event that Glen Eyrie must cancel an event for which a guest has airline tickets or other  travel arrangements, Glen Eyrie will not reimburse such related expenses. In the event a guest is unable to arrive to Glen Eyrie for a scheduled event, for any reason, including but not limited to illness, travel problems, weather or any other reason that Glen Eyrie is not responsible for, Glen Eyrie will not refund the cost of the event.

Glen Eyrie Bookstore The Glen Eyrie Bookstore accepts cash,  and credit cards. Refunds of merchandise may be made within 30 days of purchase with the original receipt. No refunds will be made without the original receipt. Merchandise must be in re-sellable condition. Credit card transactions must be refunded to the original credit card presented for payment. The original credit card must be presented to receive a refund.